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Watchespro Store Policies
Contact us at info@watchespro.com if you have further questions. |
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| Checkout Instructions | ||||||
Regardless of whether you are paying by Money Order, Check, or
PayPal, OUR checkout method is the only checkout
method we accept for payment.
Invoice total, shipping, combined discount, and insurance is calculated
for you when you use our checkout after the sale. There is no need
to email us for a total. Access our checkout lane via one of these
convenient options:
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We need your delivery address before you pay to calculate shipping - if you don't use our checkout we have nowhere to deliver your item. The checkout system we are using brings a host of benefits to you including automated calculation of postage discount with store purchase and automated tracking number email when we dispatch. You must complete check to receive combined shipping discount. |
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| What do I do if I have problem at checkout?
These days many people have several email addresses. You must enter the email address that was registered with your auction site account at the time the auction closed as this is the only way the checkout can identify you. If you don't know it, log in to your auction account and check your account settings.
Alternatively if you have left it over 10 days since winning the item the checkout may have blocked the item because of late payment - email us and ask if the item is still available to you in this instance.
Periodically, our system is down for maintenance. You just need to try again in a few hours. If none of above works, please email us.
How do I receive combined shipping discount?
To receive combined shipping discount, you must complete checkout and make one payment for all of your auctions. Our system will automatically combine your item as auction closes and send out checkout instruction emails. Upon checkout, our system will calculate combined shipping discount for all of your items. Please note our system may take up to 3 hours to send you a new invoice for your combined items.
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| Payment | ||||||
Payment on all auctions must be received within 10 days. We take our business seriously. All non-pay bidders will be reported to the auction site. We reserve the right to ship to your billing address if billing and shipping address differs.
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Do you accept Visa or Master Card?
We do NOT accept Visa/Master at this time. Where do I send my money order? Payment address is available upon checkout and in checkout instruction email. |
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How do I use PayPal to pay for my order? You must have a existing PayPal account. Visit www.paypal.com for more information on opening an account. After you enter your shipping address in checkout, select PayPal as your shipping method. You'll be redirected to PayPal. Once payment is completed, you will be redirected back to our checkout system to finish your transaction. |
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How long after the auction closes do I have to send payment? Payment must be received by us within 10 days of the item closing. You must complete checkout to avoid payment reminders. Our system will automatically report non-pay bidders to the auction site after 14 days.
Most likely, you have sumbitted an unverified account or unconfirmed address with your PayPal payment. We reserve the right to deny purchases paid with PayPal using an unconfirmed address or unverified account. If you are unable to confirm your address, we also accept money order in US currency, or Western Union wire transfer. Please revisit checkout once you have decided on your alternative payment method. Please
note payment must be received within 10 days, otherwise, unpaid bidder
dispute will be filed with the auction site. |
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| Shipping & Delivery | ||||||
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80% of our orders are shipped within 24 hours after payment clears. All items will ship within 1-3 business days after payment clears. Your item will be shipped on Monday when payment clears on Friday, Saturday, and Sunday. Please note personal check will take 7-10 days to clear.
How long does it take for the item(s) to arrive?
Your item will ship from California. According to US Postal Service, domestic, within US, usually takes 2-5 business days. International mail usually takes 6-12 days. According to our experience, USPS delivers 95% of their packages on time. Occasionally, some packages could take up additional 3-10 days to deliver.
Occasionally, international packages are held at custom for 2-4 weeks before being delivered. Please allow additional time for delivery if you are receiving your item outside of United States. How do I check on shipping status?
We email shipping notification to all buyers. If you did not receive it, please use the checkout link in checkout instruction email or item auction page to obtain shipping status.
Yes, insurance is available upon checkout. We are not responsible for uninsured items. How do I file for lost or damaged packages?
Insurance is available upon checkout. We are not responsible for uninsured items. Both USPS and our insurance carrier, www.endicia.com, require a 30-day waiting period on domestic packages and 45-day waiting period on international packages before filing for insurance. If you purchased insurance, you need to submit a letter stating your item did not arrive after waiting period. Click here to see claim instruction. Please send your claim to Star Caring, 3969 Gaffney Court, San Diego, CA 92130.
Can I switch to another item after auction ends?
We will make exchange with another item of the same or less value based on availability. You may specify the item you wish to receive when you make payment in the "SHIPPING INSTRUCTION" field. We'll try our best to accommodate your request, however, we do not guarantee your request will be fulfilled. How do I change my shipping address?
No, our system is automated. We will not be able to send your item to a different address after payment is made. NO EXCEPTIONS. |
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| Return Policy | ||||||
Our return policy is really very simple. We allow you to return anything that you purchase from us within 3 days of receiving the item for a FULL refund or exchange LESS a 10% restocking fee or $10.00, whichever is greater. Of course, shipping fees are not refundable either. Please notify us if you would like to return an item so we can issue you a Return Authorization number. All packages without RMA number will be returned. Defective product must be notified within 5 days upon received of shipment for exchange. All returned packages must be received within 10 days of issuing RMA number. We reserve the right to refuse any returned items that have been damaged through misuse, and/or have been tampered with in any manner Our system automatically reciprocates once you have left feedback for us. Please wait until your item arrives! Why haven't you replied to my email? We reply to ALL of our emails. Replies are usually sent with 24 business hours. All emails received on Saturday and Sunday will be answered on Monday. If you didn't receive response, either we didn't get your initial email or our reply was blocked by your spam filter software. Many people have junk mail filters today - please check to see if your email software has deleted the response from us. Also check the email address you have registered with the auction site to make sure you are actively checking messages on that email account.
AOL occasionally blocks email from entire ISP's. If you have an AOL account there is not much we can do about this. They do not normally block email for periods longer than 24 hours, so try emailing again the following day if your question goes unanswered. |
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| International Policy | ||||||
We ship to most countries. We reserve the right to deny shipping to certain countries. All international buyers with less than 3 feedback score and 100% feedback rating must pay with money order in US currency. You are
responsible for any "importation fees" or "duty"
your country may impose on your package. We do mark most international
packages as "GIFT" with a declared value of $10.00 to $30.00
to help you avoid any possible duty. Single purchase over $200.00
will be declared at the full insured value/purchase price. Though
all of our items are brand new with retail price tags, these tags
are removed for customs purposes only on international shipments.
If they are left on, you may be charged duties on the retail value
and NOT the lower gift value or purchase price. For specific customs,
duties and tariff information you will of course need to contact the
customs agency in your country. |
